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10404 Morais Ct
Manassas, VA
Phone: 703-525-8000
See how Roto-Rooter scored based on 148 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Number of customer survey ratings: |
148 ratings |
| What percent of customers rated firm "superior" for "overall performance"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "doing work properly"? |
| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
| What percent of customers rated firm "superior" for "letting you know cost early"? |
| What percent of customers rated firm "superior" for "advice on service options and costs"? |
| What percent of customers rated firm "adequate" or "superior" for "overall performance? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
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| What the firm's minimum charge includes? |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from STERLING, VA wrote on 08/09/09
- I second the previous comment: timely, proficient, professional, and very costly. They responded promptly during..........
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Subscriber from RESTON, VA wrote on 06/23/09
- Roto-Rooter technician damaged the threads on water pipe when unclogging our kitchen drain. Another guy..........
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Subscriber from HERNDON, VA wrote on 08/15/08
- I was very happy with their service. I was able to get someone out to..........
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Subscriber from ALEXANDRIA, VA wrote on 08/05/08
- Good, prompt, but very expensive........
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Subscriber from ALEXANDRIA, VA wrote on 07/29/08
- Used Roto Rooter once to repair a refrigerator water line - replacing it with a..........
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Subscriber from ARLINGTON, VA wrote on 07/07/08
- Called them for an emergency sewer backup problem over a holiday weekend. They never showed..........
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Subscriber from FALLS CHURCH, VA wrote on 10/09/07
- Not sure which branch we used - we live in Falls Church. We were sent..........
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Subscriber from FAIRFAX STATION, VA wrote on 08/20/07
- My Roto-Rooter tech actually told me to call Magnolia Plumbing because he could solve my..........
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Subscriber from ALEXANDRIA, VA wrote on 06/22/07
- Excessive charge ($325) for 15 minutes of work to unclog the water cleanout........
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Subscriber from ALEXANDRIA, VA wrote on 05/19/07
- I found them expensive for the job performed and they did the minimum to fix..........
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- See more comments at Washington Consumers' CHECKBOOK.
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