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Washington Consumers' CHECKBOOK > Plumbers > Benjamin F Gartrell & Sons
 
Washington Consumers' CHECKBOOK > Plumbers
Benjamin F Gartrell & Sons
1311 Hornell Dr
Silver Spring, MD
Phone: 301-421-9088

See how Benjamin F Gartrell & Sons scored based on 74 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Benjamin F Gartrell & Sons?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 74 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WASHINGTON, DC wrote on 08/12/09
Always dependable. Not cheap, but done correctly. Warren is especially pleasant to deal with. They..........
Subscriber from BETHESDA, MD wrote on 08/12/09
Warren is a nice guy and a good plumber, but his hourly rate has risen..........
Subscriber from BETHESDA, MD wrote on 08/12/09
Warren is a nice guy and a good plumber, but his hourly rate has risen..........
Subscriber from SILVER SPRING, MD wrote on 07/22/09
These guys are the best! They work on my home and office and I would..........
Subscriber from SILVER SPRING, MD wrote on 05/29/09
Two man operation. Brothers Ben and Warren Gartrell. I left message with secretary, their mother,..........
Subscriber from WASHINGTON, DC wrote on 10/21/08
I hired Benny Gartrell to install the plumbing in my renovated house. He accommodated some..........
Subscriber from SILVER SPRING, MD wrote on 06/05/08
While experience with them is limited to a bathtub faucet repair, they did a competent..........
Subscriber from WASHINGTON, DC wrote on 09/19/07
The person who takes the orders on the phone is generally unpleasant but the plumbers..........
Subscriber from CHEVY CHASE, MD wrote on 09/18/07
No complaints except that cost of replacement part seemed suspiciously high -- no receipt, no..........
Subscriber from NEW YORK, NY wrote on 06/04/07
I have been using this company regularly for a number of years (including the past..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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