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Tuesday, November 24, 2009
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Washington Consumers' CHECKBOOK > Plumbers > Benjamin Franklin Plumbing
 
Washington Consumers' CHECKBOOK > Plumbers
Benjamin Franklin Plumbing
2600 Forest Glen Rd
Silver Spring, MD
Phone: 301-589-7176

See how Benjamin Franklin Plumbing scored based on 151 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Benjamin Franklin Plumbing?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 151 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ARLINGTON, VA wrote on 09/10/09
This company came and snaked out a sewer back up on my property caused by..........
Subscriber from SILVER SPRING, MD wrote on 08/05/09
Very high prices........
Subscriber from SILVER SPRING, MD wrote on 07/19/08
Very professional business........
Subscriber from KENSINGTON, MD wrote on 04/14/08
replaced hot water heater, did excellent job, but they were expensive........
Subscriber from TAKOMA PARK, MD wrote on 09/12/07
on the pricey side, but excellent service.......
Subscriber from SILVER SPRING, MD wrote on 07/31/07
Plumber was dispatched four hours early, and I wasn't home. Instead of coming back, he..........
Subscriber from GLEN ECHO, MD wrote on 10/17/06
I stopped using this company when they changed to an exorbitant pricing system -- by..........
Subscriber from ROCKVILLE, MD wrote on 10/13/06
Charges more than comparable plumbers but was the only one immediately available in an emergency........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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