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Tuesday, November 24, 2009
Washington Consumers' CHECKBOOK > Roofers
On Top Home Improvement
10818 Avonlea Ridge Pl
Damascus, MD
Phone: 301-368-3551
See how On Top Home Improvement scored based on 158 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about On Top Home Improvement?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 158 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated On Top Home Improvement "superior" for "doing work properly"?
What percent of customers rated On Top Home Improvement "superior" for "starting and completing work promptly"?
What percent of customers rated On Top Home Improvement "superior" for "letting you know cost early"?
What percent of customers rated On Top Home Improvement "superior" for "advice on service options and costs"?
What percent of customers rated On Top Home Improvement "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from POTOMAC, MD wrote on 10/19/09
On Top I. & roofing crew did an excellent job on my new roof. Not..........
Subscriber from GERMANTOWN, MD wrote on 10/19/09
Company owner, Dan Cox, was very professional, courteous, and personable. He provided a detailed estimate..........
Subscriber from POTOMAC, MD wrote on 07/15/09
On Top had done at least 6 houses on my street between 2002 and 2008...........
Subscriber from ROCKVILLE, MD wrote on 10/12/08
This company far surpassed my highest expectaion. I have recommended them to my neighbors and..........
Subscriber from MT. AIRY, MD wrote on 09/28/08
We couldent have been happier with our dicision to go with On Top Improvement. The..........
Subscriber from ADELPHI, MD wrote on 09/11/08
He did a vinyl capping and gutter installation for me. I had an issue with..........
Subscriber from POTOMAC, MD wrote on 08/28/08
Did the job very efficiently and kept to the schedule and cost........
Subscriber from CHEVY CHASE, MD wrote on 08/18/08
A one of a kind man who does the job, stands by it (came and..........
Subscriber from NORTH POTOMAC, MD wrote on 08/09/08
On Top was very professional. I would reccommend them to others.......
Subscriber from GAITHERSBURG, MD wrote on 07/16/08
Initial communication was slow and failed to delay start of work when requested. Otherwise OK.......
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.









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