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18218 Swan Stream Dr
Gaithersburg, MD
Phone: 240-731-2176
See how Thomas C Johnson Roofing scored based on 28 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
28 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Thomas C Johnson Roofing "superior" for "doing work properly"? |
| What percent of customers rated Thomas C Johnson Roofing "superior" for "starting and completing work promptly"? |
| What percent of customers rated Thomas C Johnson Roofing "superior" for "letting you know cost early"? |
| What percent of customers rated Thomas C Johnson Roofing "superior" for "advice on service options and costs"? |
| What percent of customers rated Thomas C Johnson Roofing "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from GAITHERSBURG, MD wrote on 10/20/09
- I highly recommend Tom for roofing repairs. He is professional, experienced, and a pleasure to..........
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Subscriber from WASHINGTON, DC wrote on 07/24/09
- Mr. Johnson responded within one hour of my call that he did not do work..........
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Subscriber from SILVER SPRING, MD wrote on 06/28/09
- Tom was great--reliable, with good work and communication. It was wonderfully refreshing not to have..........
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Subscriber from ROCKVILLE, MD wrote on 11/08/08
- Tom is a knowledgeable, prompt and professional roofer. He returned my call the next day..........
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Subscriber from SILVER SPRING, MD wrote on 07/21/08
- Made several phonecalls - office person said Mr. Johnson would return the call, he did..........
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Subscriber from SILVER SPRING, MD wrote on 05/22/08
- Doesn't return calls - you must keep trying until you reach someone (although recorded message..........
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Subscriber from SILVER SPRING, MD wrote on 11/03/07
- Doesn't always return calls on small matters and may say he will do extra tasks..........
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- See more comments at Washington Consumers' CHECKBOOK.
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