HDTV, flat-panel televisions, DVD players, digital camcorders, surround-sound systems, digital video recorders, movies on demand. There have been some big changes in how most of us watch television. But no matter how up-to-date your equipment, the plot remains the same: electronics sometimes go on the fritz, and when they do, you will want a top-quality repair service. We have identified some for you.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Washington Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Video Equipment Repair Shops

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Video Equipment Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Video Equipment Repair Shops.

• Subscriber from GAITHERSBURG, MD wrote Another Shop: When my 7-year old 42” rear-projection Toshiba TV needed repair due to the colors becoming..........
• Subscriber from FAIRFAX, VA wrote Another Shop: The owner works out of his home and does a fantastic job! Work is done..........
• Subscriber from SPRINGFIELD, VA wrote Another Shop: Excellent service at a great price - highly recommend!.......
• Subscriber from ASHBURN, VA wrote Another Shop: Only came back after I put a stop payment on check. Still not working right........
• Subscriber from ALEXANDRIA, VA wrote Another Shop: I have used them only once, to fix my VCR. Repair was satisfactory and I..........
• Subscriber from FAIRFAX, VA wrote Another Shop: My 48 inch TV went out last week. I remembered Bill (owner of Oakton TV..........
• Subscriber from ARLINGTON, VA wrote Another Shop: outstanding job. very fast.......
• Subscriber from FALLS CHURCH, VA wrote Another Shop: We had this company out to install a flat screen tv above our fireplace. When..........
• Subscriber from BETHESDA, MD wrote Another Shop: Repaired an 8 year old Sony TV promptly and at a reasonable cost........
• Subscriber from ARLINGTON, VA wrote Another Shop: Performed warranty service on Sharp LED TV........
• Subscriber from FAIRFAX, VA wrote Another Shop: I took an older TV to Mr. Davis, expecting to be told it was too..........
• Subscriber from ARLINGTON, VA wrote Another Shop: Great customer service, knowledgeable, reasonable prices. Even fixed our old garage door opener for no..........
• Subscriber from SPRINGFIELD, VA wrote Another Shop: This firm was top rated for quality by 45 people, so we took our DVD..........
• Subscriber from CHEVY CHASE, MD wrote Another Shop: Expert, completely honest, and ridiculously inexpensive. If they don't think repair is worthwhile or possible,..........
• Subscriber from VIENNA, VA wrote Another Shop: Very easy to deal with, knowledgeable, good prices. Highly recommend........
• Subscriber from MANASSAS, VA wrote Another Shop: It has been a month since they first came to fix the TV. It has..........
• Subscriber from VIENNA, VA wrote Another Shop: Power module that they replaced died 9 months after repair. Of course, it was out..........
• Subscriber from ALEXANDRIA, VA wrote Another Shop: This is an outstanding oorganization!.......
• Subscriber from ASHBURN, VA wrote Another Shop: This is the reason I have checkbook. Went with Oakton TV because of their high..........
• Subscriber from FALLS CHURCH, VA wrote Another Shop: Small shop but knowledgeable about TV repair. Will stick to a problem until it is..........
• Subscriber from ARLINGTON, VA wrote Another Shop: Quick and inexpensive - Great customer service! Thank you!.......
• Subscriber from ALEXANDRIA, VA wrote Another Shop: Supurb work!.......
• Subscriber from ALEXANDRIA, VA wrote Another Shop: They are great!.......
• Subscriber from ROCKVILLE, MD wrote Another Shop: TV still bad after 2 attempts. refused to make house call. No followup call to..........
• Subscriber from MANASSAS, VA wrote Another Shop: I took my 84 Hatchie tv in to be repaired.Manager made me feel my tv..........
• Subscriber from FALLS CHURCH, VA wrote Another Shop: After the poor first try, they were outstanding for an older Mitsubishi CRT TV........
• Subscriber from VIENNA, VA wrote Another Shop: Went to get an estimate for an intermittant HDTV repair. I was told the estimate..........
• Subscriber from ARLINGTON, VA wrote Another Shop: I took a broken DVD player to this shop. The technician told me it would..........
• Subscriber from CENTREVILLE, VA wrote Another Shop: Quick response time to repairing our Sony HDTV. Very friendly and reliable. Top notch in..........
• Subscriber from GAITHERSBURG, MD wrote Another Shop: Could not have been nicer. Unloaded & then loaded my heavy TV set. Told me..........
• Subscriber from WOODBRIDGE, VA wrote Another Shop: Change e-mail to: Joseph.Reich@itt.com.......
• Subscriber from HAYMARKET, VA wrote Another Shop: Your rating says they service Prince William County, but when I called they said no........
• Subscriber from HERNDON, VA wrote Another Shop: Gleve TV is an honest establishment: I telephoned on a Saturday after our HDTV's sound..........
• Subscriber from MANASSAS, VA wrote Another Shop: A really nice guy, with 30 years of experience.......
• Subscriber from GREAT FALLS, VA wrote Another Shop: I experienced slow and incompetent service. They took two months but could not fix my..........
• Subscriber from SANDY, UT wrote Another Shop: This man is a throw-back to the past. He does all work himself and went..........
• Subscriber from GAITHERSBURG, MD wrote Another Shop: They had to return several times to fix the television and each time they came..........
• Subscriber from LAUREL, MD wrote Another Shop: I DO NOT recommend this company. Tired to fix my TV three times and still..........
• Subscriber from ALEXANDRIA, VA wrote Another Shop: See my previous comments about Bill Davis and his service. I wonder why you didn't..........
• Subscriber from ALEXANDRIA, VA wrote Another Shop: fine job. good price. It was a difficult job and took longer than I thought..........
• Subscriber from RESTON, VA wrote Another Shop: The technician missed the appointment to fix my TV & never called me or called..........
• Subscriber from BETHESDA, MD wrote Another Shop: Plasma TV repaired on promised date and on estimate........
• Subscriber from DUNN LORING, VA wrote Another Shop: I go nowhere else........
• Subscriber from ROCKVILLE, MD wrote Another Shop: In 2006 was unable to properly fix my TV set. The set would not work..........
• Subscriber from WHEATON, MD wrote Another Shop: It had been a long time since I last used DANCO and had forgot how..........
• Subscriber from MC LEAN, VA wrote Another Shop: Bill, the owner of Oakton, is one of these old-fashioned guys you thought had disappeared...........
• Subscriber from POTOMAC, MD wrote Another Shop: They did a repair on our 8 year old, 50" Pioneer plasma display. Two men..........