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Saturday, November 21, 2009
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Washington Consumers' CHECKBOOK > Clear View on New Windows > American Home Center
 
Washington Consumers' CHECKBOOK > Clear View on New Windows
American Home Center
10778 Tucker St
Beltsville, MD
Phone: 301-220-1144

See how American Home Center scored based on 424 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about American Home Center?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 424 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from VIENNA, VA wrote on 11/21/09
We visited many window installers. Checked Checkbook and visited American Home Center. Great presentation by..........
Subscriber from FAIRFAX, VA wrote on 09/09/09
Mr Willett, president, would do much better if he improved his interpersonal skills. If he..........
Subscriber from MITCHELLVILLE, MD wrote on 09/08/09
I was so please with the American Home center that I used them twice to..........
Subscriber from SILVER SPRING, MD wrote on 08/27/09
My husband is still talking about the project management that took place on our window..........
Subscriber from ARLINGTON, VA wrote on 08/21/09
Very pleased from start to finish. Mr. Willett, himself, came over one evening to do..........
Subscriber from ARLINGTON, VA wrote on 08/18/09
Would use them again. We have referred them to our friends and they also have..........
Subscriber from FAIRFAX, VA wrote on 08/17/09
Excellent experience. They were very informative but not pushy at all. Had a slight issue..........
Subscriber from BURKE, VA wrote on 08/12/09
Very happy with Mr. Willett's company. He replaced one sliding door and three windows. I..........
Subscriber from ALEXANDRIA, VA wrote on 08/10/09
Great experience from start to finish. I was surprised by how much customer service can..........
Subscriber from LINTHICUM HEIGHTS, MD wrote on 07/10/09
This was no pressure sale. I visited the showroom and asked many questions on the..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2009.








 
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