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Washington Consumers' CHECKBOOK > Clear View on New Windows > Renewal by Andersen
 
Washington Consumers' CHECKBOOK > Clear View on New Windows
Renewal by Andersen
5528-J Nicholson Ln
Rockville, MD
Phone: 301-913-0100

See how Renewal by Andersen scored based on 212 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Renewal by Andersen?
Firm Specific Info
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Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 212 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
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Complaint rate:
Number of complaints on file at Better Business Bureau:
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Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ROCKVILLE, MD wrote on 09/09/09
I like the windows, but once the salesman had sold me the windows, he vanished..........
Subscriber from ARLINGTON, VA wrote on 09/08/09
highly recommend...great sales and service.......
Subscriber from SILVER SPRING, MD wrote on 08/17/09
Seven windows were installed by Andersen. The quality of the Duracast windows is quite nice...........
Subscriber from ROCKVILLE, MD wrote on 08/14/09
I planned to have a large and moderately sized window replaced. I used this company..........
Subscriber from GAITHERSBURG, MD wrote on 08/10/09
Needed oval, fixed window replacement. Called them and was assured they do it. When appraiser..........
Subscriber from SILVER SPRING, MD wrote on 06/18/09
I am completely satisfied with my 22 new windows and sliding class door. Extremely professional..........
Subscriber from BETHESDA, MD wrote on 09/11/08
Windows are great! Worth every penny. Service was excellent. Recommend highly........
Subscriber from WASHINGTON, DC wrote on 07/23/08
The Anderson product (windows) has proved superior. I believe my heating and cooling bills have..........
Subscriber from POTOMAC, MD wrote on 07/14/08
I have had a lot of problems with the Installation Dept. The subcontractors that do..........
Subscriber from MONTGOMRY VLG, MD wrote on 12/21/06
These people know ther stuff from the sales staff to the installers. They did an..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2009.








 
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