How Banks Rate for Customer Service

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Subscribe to Puget Sound Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on 33 local banks.

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Award winning articles and ratings reports compiled from more than 191,000 Seattle (Puget Sound) area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
Thousands of hours of undercover price shopping.
Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
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Read CHECKBOOK's free advice on choosing a local bank.

"One of the best sources of information for consumers is Puget Sound Consumers' Checkbook magazine. It offers ratings and advice so consumers can get the area's best prices and services."

"Even businesses that don't fare well in the ratings have grudging respect for [CHECKBOOK]’s attention to detail."

"One of the best things about CHECKBOOK is how thorough its ratings are. At least 10 people must rate a company before it's included in a survey. Staff members go undercover to get actual pricing information."

CHECKBOOK has made a huge difference in helping me find competent service people as well as a doctor and a dentist.

A Consumers' CHECKBOOK Subscriber

I found [firm name] through CheckBook and all I can say is "Thank-You!"

A Consumers' CHECKBOOK Subscriber

Thanks to Consumer Checkbook's high ratings for [firm name] we've used them for one minor and one major job this year. Great service, reasonable prices, and very dependable company.

A Consumers' CHECKBOOK Subscriber

We have used [firm name] for years now after hearing about them in Checkbook.

A Consumers' CHECKBOOK Subscriber

This is a great service to the Puget Sound area!

A Consumers' CHECKBOOK Subscriber

I recently had my car in the shop for an oil change and they told me I needed about $600 worth of suspension work. I took the car to a Checkbook highly rated shop much closer to my home for a a second opinion and estimate. Their estimate was about 65% of the dealers and I was very pleased in all respects with their work, courtesy and professionalism.

A Consumers' CHECKBOOK Subscriber

It's a great referral/resource tool in the Seattle and Puget Sound area.

A Consumers' CHECKBOOK Subscriber

This magazine has saved me a lot of headaches and pointed me in the right direction on several topics. Worth every penny! Local, so it's better than Angie's List and less expensive too.

A Consumers' CHECKBOOK Subscriber

I am always reading, and appreciative of the evaluations you provide. I have shared some of your assessments with many of my coworkers... Thank you for your service.

A Consumers' CHECKBOOK Subscriber

I thoroughly enjoy having this service available to me.

A Consumers' CHECKBOOK Subscriber

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Alaska USA Federal Credit Union	19 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
2.	American Marine Bank		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
3.	Bank of America	1095 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
4.	Banner Bank	19 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
5.	BECU	625 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
6.	Chase	178 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
7.	Columbia Bank	130 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
8.	First Tech Credit Union		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
9.	First Tech Federal Credit Union	24 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
10.	Harborstone Credit Union	42 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
11.	Heritage Bank	12 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
12.	HomeStreet Bank	67 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
13.	KeyBank	208 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
14.	Kitsap Bank	44 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
15.	Kitsap Credit Union	88 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
16.	Mt Rainier National Bank		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
17.	Navy Federal Credit Union	35 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
18.	Prevail Credit Union	19 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
19.	Qualstar Credit Union	14 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
20.	Rainier Pacific Bank		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
21.	Salal Credit Union	29 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
22.	School Employees Credit Union of Washington	87 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
23.	Seattle Metropolitan Credit Union	47 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
24.	Shoreline Bank		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
25.	Sound Credit Union	33 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
26.	Sterling Savings Bank	25 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
27.	TAPCO Credit Union	23 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
28.	Timberland Savings Bank	10 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
29.	Umpqua Bank	13 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
30.	US Bank	255 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
31.	USAA Federal Savings Bank	33 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
32.	Verity Credit Union	47 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
33.	Viking Community Bank	14 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
34.	Washington Federal Savings	73 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
35.	Washington State Employees Credit Union	65 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
36.	Watermark Credit Union	55 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
37.	Wells Fargo	305 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
38.	Whidbey Island Bank	13 ratings	Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.
39.	Woodstone Credit Union		Puget Sound Consumers' CHECKBOOK has ratings of 33 local banks. Subscribe now for ratings, articles and more.

Sample Subscriber Comments & Reviews for Banks in the Seattle (Puget Sound) Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from SEATTLE, WA wrote about a local bank: Nice staff and good hours, but wait times can be a bit long, even at..........

Subscriber from BAINBRIDGE ISLAND, WA wrote about a local bank: I base my judgments on the performance of the Bainbridge Island, WA branch. (I think..........

Subscriber from SEATAC, WA wrote about a local bank: Member for more than 30 years.......
Subscriber from SEATTLE, WA wrote about a local bank: Their name is now Salal Credit Union.......

Subscriber from EDMONDS, WA wrote about a local bank: Edmonds branch - have used this bank for over 20 years. High quality, friendly staff..........
Subscriber from MAPLE VALLEY, WA wrote about a local bank: Covington Key Bank, Michael Jonason Manager. Excellent customer service. I switched all of my accounts..........

Subscriber from SEATTLE, WA wrote about a local bank: BoA has always treated me as though I am their number one customer. I am..........
Subscriber from SEATTLE, WA wrote about a local bank: Very friendly, personal service. Many,(most), customers greeted by name. a pleasure to do business with..........

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