Auto Repair Shops (by Washington Consumers' CHECKBOOK) Read our article and findings on auto repair shops Sample Company Auto Repair 123 River Rd Bethesda, MD Phone: 301-000-0000 Makes serviced: All but Jeep and Hummer New car sales: None Did firm get CHECKBOOK's top rating () for quality? Did firm get CHECKBOOK's top rating () for price? Click on map for larger image. Consumer Ratings Number of customer survey ratings: 304 ratings Percent of customers who rated firm "adequate" or "superior" for "doing work properly": 94% All-Firm Average Percent of customers who rated firm "adequate" or "superior" for "starting and completing work promptly": 99% All-Firm Average Percent of customers who rated firm "adequate" or "superior" for "letting you know cost early": 99% All-Firm Average Percent of customers who rated firm "adequate" or "superior" for "overall performance": 96% All-Firm Average Percent of customers who rated firm "superior" for "overall performance": 83% All-Firm Average Complaints Number of complaints on file with local government consumer agencies (at the time of our published article): 0 Complaint rate (at the time of our published article): 0.00 Number of complaints on file with BBB (at the time of our published article): 2 Complaint rate (at the time of our published article): 0.50 Is firm a member of BBB (at the time of our published article)? No Firm's record with BBB (at the time of our published article): Unsatisfactory Prices Firm's price index score: $85 All-Firm Average Hourly labor rate for major mechanical repairs (at the time of our published article): $75 Additional Information - Shop claims to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician. *      Price index is based on two price quotes. **    Insufficient data to determine whether checkmark is warranted. ***  Firm was not included in our last full, published report. Sample Subscriber Comments (Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings shown (with the bar graphs) above. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above). CHECKBOOK Subscriber wrote Having been told by dealership that our car needed a new engine, we went to this shop and it's like new for about $400. An obscure problem solved by folks who took the time and expertise to do so. I almost don't want to tell you about this place lest you make them too busy for me. CHECKBOOK Subscriber wrote This place is always packed with cars, but the service is prompt considering the number of customers. You always know how much the service will cost and the staff is always pleasant. For information on CHECKBOOK's research methods, dates, and limitations, click here. Return to ratings of auto repair shops Back to top