Carlton Senior Living Downtown Pleasant Hill

175 Cleaveland Rd
Pleasant Hill, CA 94523 925-935-1001

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Consumer Ratings for Carlton Senior Living Downtown Pleasant Hill — 1 Ratings

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Consumer Comments for Carlton Senior Living Downtown Pleasant Hill

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Consumer from PINOLE, CA
Nov 19, 2014
Not Recommended
Beware. They will charge you for every little thing. I expressed concern about this after the first bill, and the office person breezily dismissed my concern and assured me I didn't need to worry about the listed charges. That was, to characterize it generously, "incorrect." They later forcefully demanded that the charges be paid. In turn, I had to remind them to issue the early-withdrawal refund promised to unhappy customers who leave within the first 90 days. They "forgot." Unh-huh.

As for care: one time I found my family member on the floor of the room when I arrived (due to a fall, which no one knew about), and another time I arrived for a visit in the evening to find my family member drugged and dopey with about 4 staff standing around the bed. I learned that my family member had been taken to the hospital earlier in the day (and was now looking like a zombie from the drugs...couldn't even recognize or acknowledge me)-- and no one had ever contacted me. Quite a surprise, because they had been calling me almost daily prior to that due to behavior issues with my family member, and were always able to reach me, since I work from home and am by the phone all day.

Bottom line: don't trust them. Hold on to your wallet and keep walking past the lovely gardens and clean lobby.