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Sears

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Sears — 2171 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Sears

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Consumer from University Park, MD
Oct 04, 2018
I purchased a Kenmore Pro Gas Range. Per the product design, the burners burn high on one side and low on the other side of the same burner. It's not repairable and since I noticed it too late, I'm stuck. Found out from Sears that the stove was built by Whirlpool. I feel let down by Sears.
Consumer from Falls Church, VA
Sep 18, 2018
We've bought lots of major appliances for our home and rental properties over the years and feel lucky to have this Sears nearby. Allows us to inspect products in person, and tap expertise of knowledgeable sales staff. We've found that arranging deliveries through the staff is far superior to trying to set these up online. Staff knows lots of tricks, and can intervene if there are problems. Mostly happy with actual products except a Kenmore Elite refrigerator that recently died after only 5-6 years.
Consumer from Oakton, VA
Sep 09, 2018
Staff will promise anything to make a sale. Delivery was delayed more than a week. The two hour delivery window is a joke. Delivery is performed by independent contractor who was very nice.

...and 353 more consumer comments for Sears

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