Lafayette Federal Credit Union

Checkbook's Top Rating (Checkbook's top rating)
Quality NO

General Info for Lafayette Federal Credit Union

Approximate number of branches in metro area
8

Consumer Ratings for Lafayette Federal Credit Union — 33 Ratings

Percent of customers who rated service "superior" for: | = average for all banks
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Consumer Comments for Lafayette Federal Credit Union

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Consumer from Washington, DC
Sep 25, 2018
There is constant turnover in the local LFCU branches as employees complain about their "meager" salaries and lack of opportunities to advance professionally. While the local branch offices have improved in decor and lighting recently, and I find
the SBA branch staff service oriented and professional, the branch has no toilet facilities for staff or customers. Requiring LFCU employees to cue up in the local fast food restaurant next door.
However, the real room for improvement is required among senior
management. At the senior level, communication skills require upgrading.
That is to say, they become abrupt and defensive when questioned about
the credit union's need for change in the types of services currently provided.
Consumer from Adamstown, MD
Aug 17, 2018
Client for decades. No better credit union.
Consumer from WASHINGTON, DC
Jan 17, 2018
This bank is about 10 years behind everyone else in terms of how long before we get our money from deposited checks to online banking to resetting my password. But the people are always very nice.

...and 12 more consumer comments for Lafayette Federal Credit Union