SunTrust Bank

Checkbook's Top Rating (Checkbook's top rating)
Quality NO

General Info for SunTrust Bank

Approximate number of branches in metro area
153

Consumer Ratings for SunTrust Bank — 843 Ratings

Percent of customers who rated service "superior" for: | = average for all banks
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Consumer Comments for SunTrust Bank

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Consumer from Washington, DC
Mar 13, 2019
As new finance manager for a non-profit, I was extremely frustrated by ST's service. It was difficult to obtain consistent and reliable information -- people in the stores gave me different information than others in a phone call. Some people seemed to be ignorant of other areas of ST -- I can't tell you how long it took me to find out how to get our online expense reporting system to be able to connect with our ST credit card system. In fact, most people I spoke to had no idea what i was talking about. Trying to log on to part of their site, I often had to try five and six times -- I've since learned from other financial professionals that ST is considered to be the farthest behind on their IT-related setup. Then, one needs multiple log-ons to access the same company's different areas (credit cards, cash management, treasury management), and each of these required sorting out which of my former staff people had set up the account and still had exclusive access to it... again, getting misleading guidance from ST personnel. If I could move to a different bank, I would, ASAP.
Consumer from Silver Spring, MD
Feb 28, 2019
Been with SunTrust for over ten years, first bank account ever opened. Still with them, which speaks to their excellent service.
Consumer from Burke, VA
Feb 26, 2019
Used for over 30 years. Nice to have local bank where they know me and it is convenient. However, pays very low interest rates so keep as little money there as possible.

...and 277 more consumer comments for SunTrust Bank

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