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SunTrust Bank

Checkbook's Top Rating (Checkbook's top rating)
Quality NO

General Info for SunTrust Bank

Approximate number of branches in metro area
153

Consumer Ratings for SunTrust Bank — 843 Ratings

Percent of customers who rated service "superior" for: | = average for all banks
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Consumer Comments for SunTrust Bank

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Consumer from Montgomery Village, MD
Sep 30, 2018
The new check processing system used by the tellers has greatly slowed customer response times. This seems to enable them to clear checks a day earlier, but I'm not sure the system is ready for prime time.
Consumer from Lorton, VA
Sep 26, 2018
Great employees, they help all the time and watch out for me. They solve future problems before they happen.
Consumer from Silver Spring, MD
Sep 21, 2018
Had to write to national headquarters to get branch to refund the rent for a safe deposit box after I gave up the box and returned the keys to them.
National headquarters was very accommodating and credited my account immediately.

...and 266 more consumer comments for SunTrust Bank

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