TD Bank

Checkbook's Top Rating (Checkbook's top rating)
Quality NO

General Info for TD Bank

Approximate number of branches in metro area
50

Consumer Ratings for TD Bank — 132 Ratings

Register here and see full info on TD Bank, FREE.
Percent of customers who rated service "superior" for: | = average for all banks
Overall service what is this?
?
?%    
Pleasantness of staff what is this?
?
?%    
Knowledge of staff what is this?
?
?%    
Speed of service what is this?
?
?%    
Reasonableness of fee policies what is this?
?
?%    
Convenience of hours what is this?
?
?%    
Clarity of written communications what is this?
?
?%    

Consumer Comments for TD Bank

Register here and see full info on TD Bank, FREE.
Consumer from Washington, DC
May 23, 2020
I've been very happy banking at TD Bank. There are low prices for accounts for seniors and the convenience of their hours can't be beat, including weekend hours. The bank officers and the tellers have been extremely helpful, even with unusual requests.
Consumer from Centreville, VA
Apr 30, 2020
I love TD bank for their services and office hours. However, phone support is lacking. I was told at the bank they would debit my account for a SD box I set up. Instead, I was sent a notice of non-payment two months later. I called the branch, who said I needed to call the central number. No one picks up there, not even for bank employees. When I finally got through, after a two hour wait!, they told me I had to go into the bank. I ended up just paying the late bill by mail. Frustrating.
Consumer from Boyds, MD
Apr 09, 2020
I guess no banks provide great service these days, but I was especially disappointed with TD Bank in Germantown last time I went in to the bank for help. I just wanted to close one type of account and open a different type, transferring my existing balance in the process. After waiting 20 minutes to even talk with a client representative(?), I was told I needed to talk with an investment specialist and none was available in-store that day. Bah. I went home and did the open-transfer-close account actions online with little difficulty. I'm not going to even try to get help from a person in that branch in the future. Other than that I've been fairly satisfied with TD Bank in general.

...and 71 more consumer comments for TD Bank