J C Penney

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for J C Penney — 48 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
Register here and see full info on J C Penney, FREE.
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for J C Penney

Register here and see full info on J C Penney, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$49-$99

Consumer Comments for J C Penney

Register here and see full info on J C Penney, FREE.
Consumer from BURKE, VA
Sep 02, 2015
Long delivery times for an item that was featured, but for which they were waiting for a shipment from overseas.
Consumer from ROCKVILLE, MD
Aug 10, 2015
Staff woman was very rude to a former customer while waiting on us. She kept talking about dimensions when we asked about a display love seat to TEST. Then she couldn't find in catalog or computer the item we wanted.
Consumer from ROCKVILLE, MD
Aug 10, 2015
Saleman was exactly opposite of unknowledgeable, rude woman in the Gaithersburg (Lake Forest Mall) store with same furniture. Man in Fair Oaks Mall was very helpful; worked computer well to locate what we could at least see since love seat of set not on display.

...and 5 more consumer comments for J C Penney

Page 0 of 1