Nancy Thornett Associates

4933 Bethesda Ave # L
Bethesda, MD 20814301-564-4434

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Consumer Comments for Nancy Thornett Associates

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Consumer from BETHESDA, MD
Jan 10, 2013
Not Recommended
This is now called Thornett Kitchens. Make sure you search Maryland BBB and other avenues to see who is suing the company and which distributers have dropped them, and where they are currently located (they have moved ALOT). Our experience was that design work was shotty; and delivery was 6 weeks late. Although we had paid the company for our cabinets, they never paid the manufacturer for cabinets - so order was delayed. Company hasn't stood by warranty work (we are still waiting for some pieces). If you must do businesw with them - Get EVERYTHING IN WRITING and ask for copies of receipts for payments! What should have take 3 months in going on 7. Horrible experience.
Consumer from GREAT FALLS, VA
May 04, 2011
Not Recommended
In May 2010 we entered into a contract with Nancy thornett Associates for kitchen cabinets approaching $100,000 in value. Thornett stated that a 50% down payment was necessary for the manufacturer, Rutt, to begin construction the cabinets. This down payment was made to Thornett in May with a promise of cabinets no later than September 2010. The cabinets did not arrive in September. Thornett claimed Rutt was behind in their manufacturing and that they, Thornett, would get have a delivery date for us by the close of business. Throughout October Thornett continued to say the problem was with Rutt. In Late October we contacted Rutt at their factory and at their corporate headquarters and they refused to talk to us referring us back to Thornett. On several occasions Thornett said the cabinets would be delivered that week or the next and nothing would come. In December we gave notice of contract cancellation and hired an attorney to recover our down payment. Suddenly, thornett took our contract seriously, Rutt acknowledged it had an order and most of the cabinets were delivered in February. We still do not have 2 of the glass shelves nor the front of our warming drawer and Thornett will not respond to phone calls nor emails. They have been paid in full.