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Home Depot

7111 Westlake Ter
Bethesda, MD 20817301-634-3726



Consumer Comments for Home Depot

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Consumer from BETHESDA, MD
Jun 29, 2012
Not Recommended
While the price was competitive, it was a slog to do business. From a less than helpful sales associate to difficulty with phone contacts, etc. Sales person did not adequately explain options for trim around flooring in this basement laundry room and bed room installation. Neither sales person nor measurements guy addressed what trim should be used. I had to go get materials for trim where flooring abuts concrete block wall while installers were putting in flooring (sales person was unhelpful when I asked about this, mid-install). Trim in bed room was primed but unpainted 1/4-round with bare-wood, sawn ends. Installers marred newly painted wall. It took days and days to get them to come and repair mar. Too many people involved: had to deal with sales person, contract measurements guy, installers, a manager regarding dissatisfaction, and another overseer. We had refused to pre-pay for work before it was complete (whata request - H.D. badgered us for this pre-payment) and were glad we had not to provide leverage for re-mediation. I would look far and wide before going back to Home Depot for flooring.