Grove Heating & Cooling

Name: Grove Heating & Cooling
Address: 2142 Priest Bridge Ct #6, Crofton, MD, 21114, US
Telephone: 410-721-5595
Rating: 3.0

2142 Priest Bridge Ct #6
Crofton, MD 21114 410-721-5595

Checkbook's Top Rating
Quality	NO
Price	NO**

36 ratings
78% gave a "superior" overall rating
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"Great group of technicians, terrific office staff. Always good to work with and they always come when..."
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Prices for Grove Heating & Cooling

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Consumer Ratings for Grove Heating & Cooling — 36 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors

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Complaints for Grove Heating & Cooling

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Current BBB report

Areas Served by Grove Heating & Cooling:

Anne Arundel Co.
Howard Co.
Prince George's Co.

Equipment company services/installs:

Humidifiers
Air ducts (sheet metal work)
Central air conditioners
Electric furnaces
Gas furnaces

Hot water heating systems
Electronic air cleaners
Heat pumps

Consumer Comments for Grove Heating & Cooling

Consumer from Odenton, MD
Oct 25, 2023

Great group of technicians, terrific office staff. Always good to work with and they always come when they say they are coming. They install the system for us a few years ago and did a great job plus I have gotten quick service when I needed repairs.

Consumer from Laurel, MD
Oct 08, 2022

They sent service person same day as I called them for help in resolving furnace breakdown on a cold day in September. We have had heat every day since then.

Consumer from Bowie, MD
Apr 09, 2022

I called Grove because my Mitsubishi mini-split outdoor unit had failed and my usual repair person was in the hospital. I explained that it went out last year when a load of snow fell on it from above, and that this year it probably was the same thing (this year I didn't hear it happen, but we were warming up from a big ice storm so there was stuff to fall). They diagnosed it as needing a new control board *and* compressor. The unit is still under warranty, but only parts are covered, not labor. Nevertheless, they made me put down a deposit for the parts, which is sketchy to start with. Disappointing that they don't keep them in stock, and why do I need to prepay if they're covered by warranty? They sent two guys out to replace the parts, and charged me $1800 for the labor. They were here for less than 5 hours, so that's $180/hr per person they charged me, which seems excessive, even if the repair had worked. But no, they had misdiagnosed it. The problem was with the power board, as would have been obvious had they taken 2 minutes to examine it. That's the board that's directly under the top of the unit. You know, where I told them the snow or ice had hit. Turns out that under the 1/2" of foam protecting that board, there is a metal shield. One look at the board and the problem was obvious: it was covered with soot from where it had been shorted against the metal shield when the snow landed on the top of the unit. An entire 1/2" wide trace on the board had been vaporized. If they had actually looked at it in the first place, it would have been obvious, but they just count flashes on the self-diagnosis LED and call Mitsubishi to ask what the problem is. To add further insult, they then charged me an additional $250 to replace that board. After I spent half an hour on the phone with them explaining why the problem was obvious and they had clearly misdiagnosed it, the best they would do was take off 10% from the second charge. 25 bucks off a $2000 bill for a warranty repair. That also took an extra week and a half waiting for the second board. So, to sum up: Badly misdiagnosed my problem Charged a fortune, mostly due to said misdiagnosis No parts in stock Unwilling to provide any cost reduction to make up for all that 0/10, will never use again.

...and 9 more consumer comments for Grove Heating & Cooling

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