Fireplace Shop

16165 Shady Grove Rd
Gaithersburg, MD 20877 301-948-7695

Ratings

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Consumer Ratings for Fireplace Shop — 11 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Fireplace Shop

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Consumer from Washington, DC
Jan 30, 2022
Not Recommended
We will never do business with this place again. We bought a home with two gas fireplaces that were not working. They sent a salesman who confirmed that gas supply was good, and safe. Late 2018 - 2019 - We spent more than $6K to have them install new equipment, which worked for a while then started having ignition problems. We waited months and months for a service call - they had staff problems during the pandemic. Then the techs who came did not seem to know what they were doing. Now they say they no longer offer any service whatsoever. And the independent guy we hired says we should probably replace both electronic units as they are unreliable. No kidding! Very disappointed with this business!
Consumer from Germantown, MD
Nov 27, 2021
Recommended
Installation was donemby a conrtractor who was recommended by the Fireplace Shop. The coordination between the Fireplaace Shop and the contractor was somewhat muddled, and I had to coordinate the process. When we had a problem with the fireplace after the initial installation, the contractor would not respond, referrring us back to, the Fireplace Shop. Fortunately, the techincians from the Fireplace Shop were able to eventually solve the problem. The salesperson at the Fire[place Shop (Ann) was exceedingly hel[ful and persistent with the manufacturer to solve our fireplace problem.
Consumer from Bethesda, MD
Oct 20, 2020
Recommended

...and 8 more consumer comments for Fireplace Shop