Jim's Appliance Repair

7731 Ora Ct
Greenbelt, MD 20770 301-220-1121
Checkbook's Top Rating
Quality
Price NO**

Prices for Jim's Appliance Repair

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Consumer Ratings for Jim's Appliance Repair — 33 Ratings

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Complaints for Jim's Appliance Repair

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Areas Served by Jim's Appliance Repair:

  • Alexandria
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Montgomery Co.
  • Prince George's Co.

Types of appliances company repairs:

  • Electric dryers
  • Electric ranges
  • Freezers
  • Garbage disposers
  • Gas dryers
  • Gas ranges
  • Dishwashers
  • Refrigerators
  • Washing machines

Consumer Comments for Jim's Appliance Repair

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Consumer from Hyattsville, MD
Sep 01, 2023
Horrible experience, not recommended. This company evidently hates its customers. Initial visit did not solve our problem and we tried for weeks to get a return visit. Technician stood us up on two different occasions. When we called the service manager to complain about poor service and unprofessional communications from the technician, the manager instantly began pinning blame on us for the situation before he even knew any details about our specific case, which he was uninterested in hearing about. The second visit, for which we had already confirmed our availability on the scheduled date, was canceled because we did not reply the same night to a 5:30 pm text message announcing the next day's arrival window. Normally, that announcement is a courtesy, not a prerequisite for preserving an already-confirmed appointment date. When I called the manager to complain, he launched into a diatribe about my impossible demands and inability to follow instructions. He seemed to scoff at the idea that a service company should try to accommodate its customers rather than the other way around. At that point, we decided to eat the fee for the initial service call and start all over with the manufacturer's repair service, at double the hourly rates. Normally, Consumers' Checkbook reviews are accurate and reliable, but in this instance the Google reviews on this company appear to contain the red flags that would have spared us this miserable experience and one-month delay in getting our appliance working. Avoid at all costs.
Consumer from Kensington, MD
May 17, 2023
This company is great. Super satisfied
Consumer from Alexandria, VA
Jun 08, 2022
Very experienced and knowledgeable

...and 5 more consumer comments for Jim's Appliance Repair