Benchmark Painting & Carpentry

10555 Metropolitan Ave
Kensington, MD 20895301-770-4347

Ratings

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Consumer Ratings for Benchmark Painting & Carpentry — 33 Ratings

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Consumer Comments for Benchmark Painting & Carpentry

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Consumer from Bethesda, MD
May 01, 2019
Recommended
Consumer from WASHINGTON, DC
Apr 27, 2018
Not Recommended
Last spring we hired Benchmark for two jobs – one in March 2017 and one in late April 2017. We are now back to square one with both jobs.

The first job (repairing a woodpecker hole and replacing wood trim around a window) was very expensive ($1800) but came with a one-year warranty so we went ahead with it. After a few months the paint started to peel and the replaced wood warped. The carpenter came out to look at it in November 2017 and they promised to fix it in the next two weeks. I called multiple times and sent several emails, but they were never returned. So much for the one-year warranty!

The second job (repainting the back porch) was a complete disaster. It was supposed to take three days and took several weeks. They did not prime the porch and used the wrong paint (floor paint for cement – not bare wood as specified on the can). Within a day the paint started to bubble and had to be removed. They sanded off the paint and re-painted but again it bubbled. They replaced a few rotten pieces of wood, but they all came apart within a few months. They also washed the brushes with a hose in our garden right next to our organic fruit trees!

Benchmark gave us a two-year warranty on this second job – and a notable discount because of their missteps. However, even with the discount, we spent several thousand dollars and are now back to square one. They would not come back to repair either job because they gave us a break on the price.

The quality of their work was poor – and their customer service was disappointing. Perhaps our experience was an anomaly, but our experience fell well short of expectations. Do not make the same mistake we did by trusting Benchmark!
Consumer from KENSINGTON, MD
Apr 09, 2018
Recommended

...and 17 more consumer comments for Benchmark Painting & Carpentry

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