Ourisman Lexus of Rockville

15501 Frederick Rd
Rockville, MD 20855 301-762-9009

Ratings

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Consumer Ratings for Ourisman Lexus of Rockville — 130 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for Ourisman Lexus of Rockville

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Consumer from BETHESDA, MD
Apr 02, 2024
Recommended
The salesman was helpful and informative, there was no hard sell from him, and I would rate him highly. I do have a complaint, however. When buying a car from this dealer, finance director who was handling the actual sale was relentless in trying to get me to sign up for all kinds of extras. Most dealers do this, but Ourisman of Rockville did this to an extreme. It was most unpleasant, and it was only when I stood up and was walking out the door, that they were slightly more reasonable. However, once I owned the car, the service department has provided good service under warrantee.
Consumer from Washington, DC area
Mar 25, 2024
Not Recommended
Falsifying sales associate )Yaw Pepra). Management upon reporting, gave a phone number and manager’s name to contact. (Jesse drost Phone number 3017629009). When you call operator put you on hold for about 12 minutes and tells you Mr Jesse is in meeting, she gets your contact info for call back and you never get a call back. I tried it twice, So my review is absolute 1 star for this dealership. After reading some reviews, found it’s a tact that they don’t get used cars detailed untill buyer comes in order to show it’s a fresh trade in and will not last long.
Consumer from Silver Spring, MD
Feb 26, 2024
Recommended

...and 127 more consumer comments for Ourisman Lexus of Rockville