Havertys Furniture

1428 Rockville Pike
Rockville, MD 20852 301-230-2310
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Havertys Furniture — 105 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Havertys Furniture

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Consumer from Damascus, MD
Feb 20, 2024
Ordered dining room and living room furniture. Great experience overall from purchase to delivery. Great communications especially when 2 week delay from factory. Certainly order again when a need.
Consumer from Silver Spring, MD
Jan 23, 2023
Relived to find an honest, reliable, affordable furniture store with a full selection of recliners. (Had just wasted 14 months waiting for a promised recliner and refund at nearby Persiano Gallery). One glitch: the sales person thought we had ordered a remote control, but when it arrived found Havertys doesn't make those. They agreed to a $100 refund and we're very happy with the recliner.
Consumer from Rockville, MD
Nov 21, 2022
Just like everywhere else, some items are taking a long time for delivery once ordered. I’m on month four waiting for a pre-paid piece. Sales staff is attentive, helpful, and will spend their time to make sure you are satisfied. Prices are higher end, but quality is very good.

...and 6 more consumer comments for Havertys Furniture