Koons Silver Spring Ford

3111 Automobile Blvd
Silver Spring, MD 20904888-698-7569

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Consumer Comments for Koons Silver Spring Ford

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Consumer from Silver Spring, MD
Jul 27, 2018
Not Recommended
Consumer from Silver Spring, MD
May 09, 2018
Not Recommended
Took my Ford Explorer in for service due to check engine light, was told needed new transmission. Told service advisor to proceed with service , provided extended warranty information. I called the next day to confirm and to contact warranty company to arrange rental car , was told by advisor that he did not have warranty information. I then agreed to bring service warranty contract to advisor . Upon my arrival I was asked by service manager to go to sales floor because he needed to speak to me. I was then told that the service technician had taken my car for a test drive and totaled my car. I could not understand why the technician had taken the car for this test drive when I had already been told I needed to have the transmission replaced. I had hoped that the work was already in progress. The service manager apologized and I was told that their insurance provider would be handling this situation . A rental car was provided for me and I was told I would be properly compensated for my loss and trouble by 2 separate Managers. I was contacted by the insurance adjuster and was told that I would receive Blue Book value for my loss and no more. I researched all of the Koon's dealerships and thought I had found a suitable replacement , which was 2 thousand dollars more. Thinking that these people would be willing to try to WOW Me for my trouble they had been responsible for , well it did not happen. After 10 days,I received a call from the service manager telling me that he had found a vehicle that might be a replacement for my totaled vehicle. My wife and I went to see this vehicle and were assigned a sales person , the service manager was no where to be found. This vehicle had an odor that reminded of a portable toilet and had 2 visible areas of damage . We told this sales person to tell the service manager that this was unacceptable . After 30 minutes he finally showed up , seemed displeased that we would not accept this wreck , then told me that the rental car needed to be returned by 5 pm the next day . At this time I had no check from the insurance company and no vehicle to drive. Extremely unprofessional from this dealer who claims to WOW their customers. Within a week I was contacted by the Vice President of sales for Koon's Ford she had asked me why I did not purchase this other vehicle that I had found as a possible replacement. When I responded to her request via email,I provided an explanation of what had transpired I never heard a response from her again . I left numerous messages but no response . Then my wife called her ,she had returned my wife' s message but when she called back my wife was unable to answer and went to voice mail . My wife returned her call but the Vice President of sales never / would not return her numerous messages. Unbelievable , unprofessional behavior from the largest car dealerships in the Washington Metro Area.
Consumer from Washington, DC
Feb 07, 2018
Recommended
I clicked this in error, I was trying to do the service department, which I rated on a previous page.

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