Chimney.com

10 Bonifant St
Silver Spring, MD 20910 301-989-3300

Ratings

?
?%    

Consumer Ratings for Chimney.com — 16 Ratings

Register here and see full info on Chimney.com, FREE.
Percent of customers who rated service "superior" for:
Doing service properly on first try
?
?%    
Promptness
?
?%    
Letting you know cost early
?
?%    
Neatness of work
?
?%    
Pleasantness
?
?%    
Advice on service options and costs
?
?%    
Overall quality
?
?%    
Prices
?
?%    

Consumer Comments for Chimney.com

Register here and see full info on Chimney.com, FREE.
Consumer from Olney, MD
Nov 07, 2021
Not Recommended
Left a 1/3 deposit, they were supposed to arrive for a full day of work on a Monday morning. We waited a couple of hours. Nothing, no call, no text, no e-mail. We finally called them and they said they didn't have the stone needed for the hearth, so rescheduled for the following Saturday. Thanks for wasting my vacation time waiting around, and I didn't get any apology. They worked a full day Saturday and said everything was done except for waterproofing the chimney. I paid around $700 to have the smoke chamber parge coated. They said it was done and showed me pictures. After the fact I googled to see what SHOULD have been done and realized they did about 1/5 of the work they were supposed to. I contacted them to complain and they rescheduled to come out Wednesday. On Tuesday they called, giving us 20 minutes notice, to say they wanted to finish the job because they had somebody nearby who was small enough to fit in the chimney and finish the job. They spent another 2 hours finishing the job. They also kept my credit card number from the initial deposit and automatically charged it for the completed job without my authorization. I will say that I was happy with the new flagstone they put down on the hearth, that actually looks pretty good. It was everything else they did wrong that dropped the rating to 1 star. And the $300 to waterproof the chimney took about 15 minutes start to finish, so not sure if I got ripped off with that.
Consumer from Washington, DC
Jan 19, 2021
Recommended
Consumer from Bethesda, MD
Jan 15, 2021
Not Recommended
Tried to upsell me on a new liner, then provided an estimate for a gas insert that was priced ridicoulously expensive. I got a second opinion that indicated that these guys were trying to upsell me.

...and 13 more consumer comments for Chimney.com