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MedStar PromptCare

11915 Georgia Ave
Wheaton, MD 20902 301-942-4505

Ratings

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?%    
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Consumer Ratings for MedStar PromptCare — 54 Ratings

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Percent of customers who rated service "superior" for:
Speed of service
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Staff pleasantness
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Effort to relieve anxiety/discomfort
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Listening and communicating
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Arranging follow-up care
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Overall service quality
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Consumer Comments for MedStar PromptCare

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Consumer from Silver Spring, MD
Feb 12, 2024
Recommended
Consumer from Washington, DC
Oct 22, 2023
Not Recommended
I was basically ignored when I entered this location. It seemed understaffed the day I was there. After waiting 1.5 hours with no indication when/whether I would be seen, I left.
Consumer from Silver Spring, MD
May 07, 2023
Recommended
The last two times that I have been there, I have been misdiagnosed. I have witnessed the front desk staff be very uncaring toward someone who came in very distressed. They also would not share my medical records with my primary care physician, even when I requested in person that they do so. Their reason? They are MedStar and my PCP was with GW Medical Associates. Seemed strange to me. Since it's a different doctor every time, it's hard to predict the quality of care. I would still recommend them if you have an urgent medical situation.

...and 51 more consumer comments for MedStar PromptCare

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