How to Get FEHB Plan Information

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OPM has a website with plan brochures and a great deal of other useful information at opm.gov/insure. Most personnel offices have at least one brochure for each plan that is available in their area. Three additional ways to get brochures are to attend health fairs, to call the plan(s), or to visit the plan website.

You change plans by filling out OPM's form SF 2809 or an online equivalent. Personnel offices have copies and will give you form SF 2809 if you decide to change your enrollment. Many agencies use EmployeeExpress.gov for plan changes. Retirees are mailed only abbreviated information and should go online to get more details. A special OPM procedure provides an easy way for retirees to order paper copies of plan brochures.

If you have a problem getting information from these normal channels, you can call OPM for help. There is an automated phone system, called "Open Season Express" at 800-332-9798 to help retirees get brochures, change plans, or get other help. In addition, the retirement information office number is 1-888-767-6738 (use 202-606-0500 from the DC area). This office can answer many questions, and help you with enrolling in a Medicare-participating HMO. For persons who are deaf, 1-800-878-5707 is the TDD line.

Of course, Checkbook provides information on contacting each plan directly, including its telephone number and URL, along with information on enrollment limitations. At guidetohealthplans.org you can download plan brochures and access the provider list and drug formulary for each plan. You can also purchase online access to the Guide, and obtain other consumer information, including national ratings of hospitals and doctors in Checkbook's Guide to Hospitals and Guide to Top Doctors, as well as online articles rating physicians, surgeons, dentists, and other health care providers for quality and price.