Frosty's Heating & Cooling

Name: Frosty's Heating & Cooling
Address: 3013 Colvin St, Alexandria, VA, 22314, US
Telephone: 703-671-9193
Rating: 2.5

3013 Colvin St
Alexandria, VA 22314 703-671-9193

Checkbook's Top Rating
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Price	NO**

60 ratings
67% gave a "superior" overall rating
Compare 195 nearby heating & air-conditioning contractors
"I am commenting on Frosty's, although we have not used them within the past year, because it is..."
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Prices for Frosty's Heating & Cooling

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Consumer Ratings for Frosty's Heating & Cooling — 60 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors

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Complaints for Frosty's Heating & Cooling

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Current BBB report

Areas Served by Frosty's Heating & Cooling:

Alexandria
Anne Arundel Co.
Arlington Co.
DC–NE
DC–NW
DC–SE
DC–SW
Fairfax Co.
Howard Co.
Loudoun Co.
Montgomery Co.
Prince George's Co.
Prince William Co.

Equipment company services/installs:

Air duct cleaning
Humidifiers
Air ducts (sheet metal work)
Oil furnaces
Central air conditioners

Electric furnaces
Gas furnaces
Hot water heating systems
Hot water systems pipes & radiators
Electronic air cleaners

Heat pumps
Window air-conditioning units
Attic fans

Consumer Comments for Frosty's Heating & Cooling

Consumer from Springfield, VA
May 22, 2023

I am commenting on Frosty's, although we have not used them within the past year, because it is important for potential and current customers to know the shady business practices Frosty's often uses. These practices, and the minimally-acceptable demeanor of office staff, are the reasons why we are with another company now - TwinTech LLC. On several occasions when we still used Frosty's, they would try to avoid doing warranty work or, more accurately, would try to charge us for additional problems that they'd "found" while doing the seasonal inspections of our equipment. Their (previous?) owner, who had written an extended warranty for us on a system, had passed away; and the subsequent management was very reluctant to live up to their side of the warrranty arrangement, trying to convince us of reasons that the warranty was no longer valid. They also began to have problems with scheduling: there were a couple of times when they'd said they would come to our home on a certain date at a certain time, and they did not show up and didn't call. When we called them, they said they'd forgotten to put us on their schedule but refused to put us on the schedule as a priority case, even though they had made a mistake that cost us to miss other obligations. We had to go to "the back of the line", like anyone else who would just be calling for a regular appointment. For these reasons - and for the lackadaisical attitude exhibited by several in the office - we "voted with our feet" and found an HVAC company that does care about its customers. It will be a cold day in Hades before we go back to Frosty's.

Consumer from Annandale, VA
Feb 20, 2023

They did a good job installing a split system ductless heat pump for my sun room and removing the old system. The installers Paul and Dylan were very thorough in their installation and system checks.

Consumer from Arlington, VA
Feb 19, 2023

Been with them for years installng and servicing our systems are various homes we have had. Prices may be higher but having a knowledgeable staff, timeliness of service calls, etc. make the higher prices worth it.

...and 15 more consumer comments for Frosty's Heating & Cooling

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