BMW of Alexandria

499 S Pickett St
Alexandria, VA 22304 866-938-0919

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Consumer Ratings for BMW of Alexandria — 50 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for BMW of Alexandria

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Consumer from Alexandria, VA
Oct 29, 2023
Not Recommended
The service technician recommended over $8K of repairs to a 3.5 year old BMW 330 with 27,000 miles. We took the vehicle to an independent garage, requesting a review of these suggested repairs. Not one was required, based on two technicians examining the car with incentives to find repairs. They agreed the back tires would need to be replaced but still had time. The dealer was throwing every possible item up for fixing. Very disappointing when you depend on their honesty to guide your decision.
Consumer from Fairfax Station, VA
Oct 21, 2023
Recommended
Consumer from Ft. Myers, VA
May 09, 2023
Recommended
I purchased a new BMW at this dealership. The buying experience was very good at first then my salesman and several others were let go so the final stages of buying the car (it was special ordered) was rocky. The delivery experience was terrible, with the finance person being rude and inconsiderate (even though it was a cash sale) and the explanation of the car's features being rushed and incomplete. My only service experience was excellent because of the very customer-focused service advisor. I'd recommend this dealer (and still shop around) but be prepared for a terrible experience with the finance personnel.

...and 47 more consumer comments for BMW of Alexandria