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Alexandria Lighting & Supply

701 N Henry St
Alexandria, VA 22314 703-548-2320

Ratings

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?%    
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Consumer Ratings for Alexandria Lighting & Supply — 28 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Alexandria Lighting & Supply

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Consumer from Springfield, VA
May 13, 2022
Recommended
Very helpful in educating us about how to select a light fixture that was appropriate for our dining area and which would produce the right amount of light.
Consumer from Alexandria, VA
May 01, 2022
Recommended
Consumer from Falls Church, VA
Apr 05, 2022
Not Recommended
I visited the store prepared to buy an expensive fixture, but I was seeking a bit of advice first. I was the only customer in the store, but the person sitting at the desk when I entered seemed reluctant to help. When I told him what I was considering, he paid little attention and was dismissive—“You’re looking for something that doesn’t exist” even after I’d actually shown him what I was considering. When I mentioned the lighting system I was trying to replace, he informed me confidently that it was my best option, even after I had explained why it was problematic. He went on to say that my existing system was extremely expensive (it’s a cheap—$149–five-light cable fixture) and that I could simply substitute LED bulbs for the short-lived halogen bulbs (this completely contradicts the manufacturer’s specifications). I didn’t correct him and just left the store without buying anything. Instead, I ordered the fixture online and it works beautifully and looks great. I guess the lesson here is that it’s not worth going to Alexandria Lighting; all you’ll get is incorrect information, an “I can’t be bothered” attitude, and, I suspect, higher prices than and an inferior product selection to what you’d encounter online. By the way, online stores also give advice. Even if it’s not great, it couldn’t be worse than dealing with Alexandria Lighting. Maybe Alexandria Lighting is fine for commercial clients, who knows? Or maybe I encountered their one rude, incompetent employee (who kept boasting that he was an interior designer). But I certainly would not recommend this business to anyone.

...and 25 more consumer comments for Alexandria Lighting & Supply

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