Mr Lockout

5408 Edsall Ridge Pl
Alexandria, VA 22312703-751-4616
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Consumer Ratings for Mr Lockout — 13 Ratings

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Areas Served by Mr Lockout:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.

Consumer Comments for Mr Lockout

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Consumer from BURKE, VA
May 01, 2015
Mr. Lockout was able to rescue us and unjam a storm door that wouldn't unlock when other highly rated locksmiths we contacted were not able to work on storm doors. They were very prompt and did an excellent job. We later rescheduled them to install the replacement lock body for the storm door. Excellent, professional service. Pleasant. Prompt. Reliable.

Kevin Gonzales, the owner, responded promptly to our request for help with a storm door that was jammed locked. He worked us into his very busy schedule (we could only exit the house from the back) and quickly got the door open. Not only did he get our door open, but he diagnosed what the problem was and came up with a simple temporary solution until the lock could be repaired. He told us we had two options (1) completely replace the entire door handle with a new one or (2) replace the lock body only since the both the storm door and deadbolt were still in good condition. Kevin showed us where to locate the serial number of the door and said we could order the replacement part directly from the manufacturer for a lower price than from a vendor. The manufacturer indeed was able to quickly provide the replacement lock body for only $18 and free shipping. We contacted them when we received the part, and Kevin again was able to work us into their schedule and do the installation. When his job was complete he made sure all was working properly and made sure we understood how the lock worked.

Kevin arrived promptly and kept us informed of his schedule - including calling 30 mins before our appointment to let us know he had completed his prior job and was on his way. When a complex job was going to delay his arrival for our second appointment, he notified us well in advance and expressed genuine concern hoping the delay had not been an inconvenience.

Kevin and his wife were extremely professional and very pleasant to work with; I would not hesitate to recommend them to anyone who needs a locksmith. Also, the price for both unjamming the storm door and installing the new lock body was very reasonable.
Consumer from MC LEAN, VA
Oct 11, 2014
Kevin and Olga came out on a Saturday within 30 minutes of my call to replace our locks. Personable, efficient, conscientious – if I ever need locksmith services again, they are definitely the people I will call.