The Finish Depot

14043 Willard Rd
Chantilly, VA 20151703-429-4378

Ratings

?
?%    

Consumer Comments for The Finish Depot

Register here and see full info on The Finish Depot, FREE.
Consumer from WASHINGTON, DC
Mar 04, 2015
Not Recommended
This review is in response to a cabinet refinishing done by The Finish Depot(aka Picasso Cabinet aka Green Kitchens)on the kitchen of our 1920 Wardman townhouse in DC. The whole experience has been very frustrating and disappointing.

On the positive side--

It's a family business that's truly a family business and the daughter, Melody, is the main point of contact. When the work is done at your house it's her father, mother, and brother. In person they're all quite pleasant.

The cabinet refinishing itself is quite good (more later on misplaced knob holes and mis-aligned trim work) and the prices are not unreasonable--unless you agree to some of their suggested onsite changes (all of which were good and we agreed to) but they're disproportionately pricey (not complaining here, just giving a heads up). The father, who apparently has been doing this forever, has an excellent eye.

On the negative side--

It's a family business that's truly a family business, and the daughter, Melody, is your main point of contact. For literally months now she has promised to deal with problems that are covered under their guarantee plus supplying us with some addition trim we had requested (more on this later) and at this point has basically abandoned us. She doesn't respond to emails or phone calls in a timely manner. She did tell me that texting was preferred, since that was most convenient for her, but apparently not convenient enough for her to bother to respond. This is doubly frustrating since Melody is the only point of contact in the business.

When they painted the drawer faces they didn't paint the inside of the drawer faces. So they're gray on the outside, and when you pull them out, they're brown (the old finish) on the back of the drawer face.

There are noticeable gaps in the crown molding they installed and now the caulking they used is drying up and shrinking. We had them redo it once when they were at our home and they still couldn't get the joints to successfully meet. By coincidence, we had two finish carpenters in the house after the installation, both of whom, without prompting, noted that the joints weren't within industry standards. One of the requests we had of Melody was to supply us with some additional painted molding so that we could have an outside finish carpenter redo the crown molding in part of the kitchen.

Two of the knob holes on the cabinets are misaligned.

There's (expected) touch-up work that needs to be done.

Bottom line, Melody does not know how to run a business and unless they leave your home with everything 100 percent perfect, you're on your own. Their guarantee and promises mean nothing. I would not recommend Picasso Cabinet/Green Kitchens USA/The Finish Depot or whatever their name is this month.
Page 1 of 1