Virginia Marble & Granite
3933 Avion Park Ct #B110
Chantilly, VA 20151 703-378-5533
Chantilly, VA 20151 703-378-5533
Ratings
Consumer Ratings for Virginia Marble & Granite — 9 Ratings
Percent of customers who rated service "superior" for:
Advice on choice and use of products
Promptness of service
Staff attitudes/atmosphere
Quality of products
Variety of products
Ease of looking at/testing products
Reliability (standing behind products, delivering on time, etc.)
Prices
Overall quality
Consumer Comments for Virginia Marble & Granite
Feb 17, 2024
Feb 02, 2018
May 03, 2017
We decided to pursue VMG as a possible source after the initial meeting at the VMG location because among other favorable signs unlike many other contractors who wanted to charge by the slab, Mr. May spoke of the VMG policy to just charge by the sq. ft. based on what was used. He explained they could do that because they bought so much granite from so many sources.
After the initial contacts, it became difficult to get Mr. May's help but we were referred to another VMG sales agent. When we checked on the VMG price for a granite we found at a supplier just across the street from VMG to which we had been referred by VMG as a supplier and from where they were reported to buy granite for their customers to fabricate and install whatever we found the price by VMG would actually be based on the whole "slabs" we needed and not just sq. ft. as initially we were told :( We still continued to pursue the possibility of using VMG... BUT when we finally arranged for another agent of VMG to come to our home to make an actual measurement for a specific granite choice ... what a surprise!!!
At the outset of arriving at out home the VMG measuring agent met our kitchen project designer / manager who immediately found the VMG agent appear to be in quite the hurry and far less than friendly! He actually appeared to 3 of us present - owner, cabinet maker and designer / manager - to be more than a little disgusted he had to even be at our home! :/ The VMG agent began attempting to design the granite tops we wanted with a clearly unfriendly and unpleasant attitude evident! We had already designed what we wanted in great detail using 2 kitchen design but all 3 of us soon found we could not get the VMG agent to even understand those simple cardboard designs we had exactly measured! He did not even seem to understand what we wanted when shown an actual color picture of the exact top and corners froma full page color picture! When asked if he would just tell us if he could or could not design what we wanted he became even more irritated than when he arrived at our home then packing up his gear informed us he was leaving and would send another agent of VMG to do the measure. Really? Why would anyone even consider another agent from the same contractor after such an unfriendly impertinent, impudent and impatient agent had been sent to our home??? In the words of Gen. Anthony McAuliffe who commanded the 101st Airborne Division during WW II ... our final assessment of this experience ..... "NUTS!"
...and 6 more consumer comments for Virginia Marble & Granite