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Safford Brown Hyundai Fairfax

10925 Fairfax Blvd
Fairfax, VA 22030 571-933-8082

Ratings

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?%    
? out of 80 recommended

Consumer Ratings for Safford Brown Hyundai Fairfax — 80 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Safford Brown Hyundai Fairfax

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Consumer from Vienna, VA
Oct 21, 2023
Recommended
Consumer from Annandale, VA
Oct 14, 2023
Recommended
The salesman told us that it wasn't possible to order a car to my specifications, but another Hyundai dealer said they do that all the time. Some other "miscommunications", but we eventually got the car we wanted at the price we asked for and the price for our trade-in that they originally offered. They required my SSN, even though I paid cash so they didn't need to run a credit check. Make sure you get everything in writing *and signed* by the manager, such as trade-in value and final cost upon delivery.
Consumer from Washington, DC area
Jul 14, 2023
Not Recommended
In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score, so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all compteting models.

...and 77 more consumer comments for Safford Brown Hyundai Fairfax

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