J C Penney

11801 Fair Oaks Mall
Fairfax, VA 22033703-385-1500
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for J C Penney — 12 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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?%    
Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for J C Penney

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$49-$99

Consumer Comments for J C Penney

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Consumer from ROCKVILLE, MD
Aug 10, 2015
Saleman was exactly opposite of unknowledgeable, rude woman in the Gaithersburg (Lake Forest Mall) store with same furniture. Man in Fair Oaks Mall was very helpful; worked computer well to locate what we could at least see since love seat of set not on display.
Consumer from FAIRFAX, VA
Sep 15, 2013
We have purchest from penny's 3 times . Noted improvements in selection and quality. We purchased a bed frame and chairs over the last year. One problem was quickly fixed with replcement. And delivery staff was excellent on time curious and clean. They stand behind customer satisfaction.
Consumer from BURKE, VA
Aug 28, 2012
Our sales associate followed up with us to make sure we were satisfied.
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