Ben Nielsen's Skyline Automotive

5709 Leesburg Pike
Falls Church, VA 22041 703-845-8477
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Prices for Ben Nielsen's Skyline Automotive

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Consumer Ratings for Ben Nielsen's Skyline Automotive — 59 Ratings

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Complaints for Ben Nielsen's Skyline Automotive

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Fiat
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Ben Nielsen's Skyline Automotive

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Consumer from ARLINGTON, VA
Mar 31, 2024
I’m a 72-year-old woman who knows nothing about cars. Yet after parking on a steep hill, I was convinced my car’s transmission had failed. I don’t know why I decided to call Ben Nielsen’s, but I asked for a tow after explaining the problem. First, the tow driver was exceptional - this was on a steep, busy, arterial road! When Ben Nielsen’s shop called back, they informed me absolutely nothing was wrong with my car. Of course, being very sure of my uneducated diagnosis, I asked them to check again! Which they did and re-confirmed everything was fine. When I went to pick up my car, they didn’t charge me anything! Then I said I needed to pay for the tow. They replied not to worry about it. Wow! Was I dreaming? Ben Nielsen’s IS a grateful dream!
Consumer from Falls Church, VA
Aug 16, 2023
Don't bother making an appointment or making a request for timely car return. Company has slipped since expanding to other locations; perhaps outpacing training and lowering general competency, particularly of desk staff. Car delivered timely at shop opening and for an appointment scheduled with staff (!) two days in advance. Staff promised "no problem" to get work done in 1 day based upon early arrival and type of service requested. No follow up to inform customer of delays. Car not even looked at until customer complaint almost 8 hours later that the car needed to be returned. Apparently they waited until the complaint to put the car on the rack, then performed a cursory inspection and voila (!) turned up a host of "problems" besides the requested work. By then they expected the customer to leave the car for a second day with them to perform service on "problems" and to complete the work the car had been brought in for. By the way, the problems they found late could have been fixed easily earlier in the day if they had just bothered to do the scheduled work thereby saving the customer a second trip. At the end, they could not even complete the biggest and most expensive work scheduled and requested well in advance! Bad business model and bad service all around. Offering rides and loaner cars have become a crutch for time mismanagement apparently.
Consumer from Alexandria, VA
Jan 10, 2023
The work is always done correctly and on time. If extra maintenance is required, someone will call to explain what needs to be done. I have never felt "ripped off" from this place and have complete confidence in whatever they do.

...and 10 more consumer comments for Ben Nielsen's Skyline Automotive