Macy's

1651 International Dr
McLean, VA 22102703-556-0000
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Macy's — 20 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Macy's

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Macy's

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Consumer from VIENNA, VA
Oct 30, 2016
The sales staff are helpful and efficient.
Consumer from WARRENTON, VA
Sep 03, 2014
Purchased a mattress set. After a year the middle sagged one inch, but because it was not one and one-half inch, Macy's refused to exchange it. Won't go back for mattresses again...
Consumer from ALEXANDRIA, VA
Dec 08, 2013
We found the perfect seat/sofa for our small townhome here and the price was phenomenal. Delivery took a week or two but it appeared when promised. We were quite happy with them.

...and 3 more consumer comments for Macy's

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