Pottery Barn

8004-L Tysons Corner Ctr
McLean, VA 22182 703-288-0316
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Pottery Barn — 18 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Business Policies for Pottery Barn

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Full payment required at time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Pottery Barn

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Consumer from Falls Church, VA
Nov 03, 2022
I love their furniture because it's very durable and last for a longer time than other furniture places. I highly recommend their products due to the nature of the way they make there awesome quality
Consumer from BETHESDA, MD
Oct 21, 2013
We had multiple problems but PB always stood behind their products and made things right in the end through adjustments or replacements.