Best Buy

1861 Fountain Dr
Reston, VA 20190703-787-3760
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Best Buy — 55 Ratings

Percent of customers who rated service "superior" for: | = average for all computer stores
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Consumer Comments for Best Buy

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Consumer from HERNDON, VA
Aug 12, 2014
I typically know more than Best Buy's in-store staff. I've heard them giving mis-information to customers on a number of occasions. The bigger problem is that too much of what they sell isn't available in stores, not even for viewing and testing. BB expects you to order from their web site and wait for delivery. But I can usually get items faster and/or cheaper from other web stores. If BB wants my business, they need to provide one (or both) of two things: instant gratification, so I can walk out with what I want immediately; or the ability to put hands on and try the items on their web site. If I can see and feel something, and instantly order it while I'm in the store, I might do so, even if it cost a little more.
Consumer from Washington, DC area
Dec 27, 2013
Support on their web site is horrible, but I've always found the folks who work in the store to be very friendly and approachable. However, I wouldn't go there to ask questions about specific products...it's too difficult to find the right person to talk to for that. I just do my research beforehand.
Consumer from GREAT FALLS, VA
Aug 19, 2010
Given the market situation. This one is my first stop

...and 1 more consumer comments for Best Buy