Shanahan's Heating & Cooling

PO Box 1577
Springfield, VA 22151703-321-9622
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Consumer Ratings for Shanahan's Heating & Cooling — 664 Ratings

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Complaints for Shanahan's Heating & Cooling

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Areas Served by Shanahan's Heating & Cooling:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Loudoun Co.

Equipment company services/installs:

  • Humidifiers
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps
  • Attic fans

Consumer Comments for Shanahan's Heating & Cooling

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Consumer from Dunn Loring, VA
Oct 15, 2018
The initial installation of my Trane AC, Furnace and Heat Pump went well. Older house so it was not a typical installation. I asked about getting a service contract and was told I wouldn't need one for about 3 years and someone from Shanahan's would contact me to set it up. Here's where it goes sour. Less than 3 years later, it broke down. Technician came out and told me a part, that was recalled, broke and I lost all the freon. They charged me for the freon and labor to fix it, close to $900. There was a recall on the part, Shanahan's should have contacted me to get it replaced before it broke. Keep in mind, from day one I wanted to pay for a service contract. I tried to maintain an amicable business relationship but their customer service for the maintenance contract was so poor I've decided to go with another company.


Firm's Response: Thank you for taking the time to post your comments. We apologize for any miscommunication regarding the part. This was not an instance of a parts recall - Trane has not recalled any parts in the last several years. Instead, this was a case of parts failure, which, unfortunately, we cannot anticipate or proactively reach out to customers about. Again, we apologize and if you would like to discuss further, please give our office a call.

Consumer from Springfield, VA
Oct 10, 2018
Been using this company for years. Always a good experience.
Consumer from Vienna, VA
Sep 26, 2018
Been using them for a few years now for inspections. They do a nice job and seem much more forthright than companies we've used in the past. Feel like we're getting reliable and honest work at a fair price.

...and 288 more consumer comments for Shanahan's Heating & Cooling

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