JCPenney

6699 Springfield Mall
Springfield, VA 22150 703-971-8850
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for JCPenney — 18 Ratings

Register here and see full info on JCPenney, FREE.
Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for JCPenney

Register here and see full info on JCPenney, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$49-$99

Consumer Comments for JCPenney

Register here and see full info on JCPenney, FREE.
Consumer from BURKE, VA
Sep 02, 2015
Long delivery times for an item that was featured, but for which they were waiting for a shipment from overseas.
Consumer from ALEXANDRIA, VA
Jan 02, 2013
Purchased a queen-sized bed. Good experience, and still satisfied with my purchase.