Havertys Furniture

21085 Dulles Town Cir
Sterling, VA 20166703-444-0944
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Havertys Furniture — 33 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Havertys Furniture

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Consumer from HERNDON, VA
Jul 03, 2016
The prices are a bit higher than other stores, but they will match prices on identical items at other stores. The service and friendliness of the staff is good.
Consumer from ARLINGTON, VA
Dec 18, 2015
I bought enough furniture to outfit a small apartment. The staff was helpful, listened to my needs and recommended options. With one exception, I've been very happy with all my purchases. There was one minor goof-up with set-up, which was promptly addressed.
Consumer from Washington, DC area
Dec 01, 2013
I purchased furniture here in Virginia and had it delivered from their Florida location to my home in Florida. Delivery was prompt and set-up was done professionally. They stood behind one item that was damaged upon delivery and brought a new one the following day.

...and 1 more consumer comments for Havertys Furniture