Kitsap Credit Union

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Quality

General Info for Kitsap Credit Union

Approximate number of branches in metro area
13

Consumer Ratings for Kitsap Credit Union — 56 Ratings

Percent of customers who rated service "superior" for: | = average for all banks
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Consumer Comments for Kitsap Credit Union

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Consumer from Bainbridge Island, WA
Apr 27, 2019
I have always used credit unions because of their policies, and this is an excellent one
Consumer from BREMERTON, WA
Nov 09, 2017
After 18 years with KCU I've been disappointed in some of their changes under the current leadership. Very long, dense convoluted wording of membership agreement which used to be just a few pages, delayed posting of deposits, web site down or experiencing problems more often than my other CU, "customer service center" and phone tree is a nightmare, some phone staff are very difficult. Experienced creative delays in posting account debits a few years ago to create fees, when practice used to be posting deposits first on a daily basis. Charging higher interest rates and lower card limits than other CU. I was once informed a balance error on their part was "no big deal". Still far superior to a bank, tho they are becoming more like a bank since they changed their charter.
Consumer from PORT ORCHARD, WA
Jan 20, 2016
Credit card fraud assistance was great, very destressing at the time, bank was very sympathetic and helpful.

...and 9 more consumer comments for Kitsap Credit Union