How to Get FEHB Plan Information

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OPM has a website with plan brochures and a great deal of other useful information at opm.gov/insure. Most personnel offices have at least one brochure for each plan that is available in their area. Three additional ways to get brochures are to attend health fairs, to call the plan(s), or to visit the plan website.

You change plans by filling out OPM's form SF 2809 or an online equivalent. Personnel offices have copies and will give you form SF 2809 if you decide to change your enrollment. Many agencies use EmployeeExpress.gov for plan changes. Retirees are mailed only abbreviated information and should go online to get more details. A special OPM procedure provides an easy way for retirees to order paper copies of plan brochures.

Contacting National and DC Area Plans
Plan code(s)	Plan name	Plan telephone	Website	Enrollment limitations
22, F5, N6, z25	Aetna HealthFund & Advantage	888-238-6240	aetnafeds.com	None
JN, QQ	Aetna Open Access & Saver	800-537-9384	aetnafeds.com	None
47	APWU	800-222-2798	apwuhp.com	Pay dues
42	Compass Rose	888-438-9135	compassrosebenefits.com	Intel/Foreign Aff/DOD
10, 11, 13	Blue Cross	Phone book*	fepblue.org	None
2G, B6	CareFirst	888-789-9065	carefirst.com/fedhmo	None
40	Foreign Service	202-833-4910	afspa.org/fsbp	Intel/Foreign Aff/DOD
25, 31, 34	GEHA	800-821-6136	geha.com	None
E3	Kaiser Mid-Atlantic	877-574-3337	kp.org/feds	None
JP	MD-IPA	877-835-9861	uhcfeds.com	None
41, 45	MHBP	800-410-7778	mhbp.com	Pay dues
48	MHBP HDHP	800-694-9901	mhbp.com	Pay dues
32,KM	NALC	888-636-6252	nalchbp.org	Pay dues
38	Rural Carrier	800-638-8432	nrlca.org	Rural carrier
44	SAMBA	800-638-6589	sambaplans.com	None
AS, L9, LR, V4, Y5, Y8	United	877-835-9861	uhcfeds.com	None
* The DC area number for Blue Cross is 202-484-1650

If you have a problem getting information from these normal channels, you can call OPM for help. There is an automated phone system, called "Open Season Express" at 800-332-9798 to help retirees get brochures, change plans, or get other help. In addition, the retirement information office number is 1-888-767-6738 (use 202-606-0500 from the DC area). This office can answer many questions, and help you with enrolling in a Medicare-participating HMO. For persons who are deaf, 1-800-878-5707 is the TDD line.

Of course, Checkbook provides information on contacting each plan directly, including its telephone number and URL, along with information on enrollment limitations. At guidetohealthplans.org you can download plan brochures and access the provider list and drug formulary for each plan.

Health insurance is written on the page in a tabbed binder How the FEHB Program Works