Sears

Name: Sears
Address: US
Telephone: 800-469-4663
Rating: 1.5

800-469-4663

Checkbook's Top Rating
Quality	NO
Price	No Data

401 ratings
55% gave a "superior" overall rating
Compare 35 nearby appliance repair services
"I called for service, but instead of Sears, I found I was talking to a company called "Cinch"..."
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Prices for Sears

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Minimum charge for a service call

What the minimum charge includes

Consumer Ratings for Sears — 401 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance repair services

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Overall quality what is this?

Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Sears

Number of complaints with Attorney General's office

Number of complaints with BBB

Current BBB report

Areas Served by Sears:

Chicago–North
Chicago–South
Cook Co.–Central
Cook Co.–North
Cook Co.–South
DuPage Co.
Kane Co.
Kendall Co.
Lake Co.
McHenry Co.
Will Co.

Types of appliances company repairs:

Electric dryers
Electric ranges
Freezers
Garbage disposers
Gas dryers

Gas ranges
Dishwashers
Refrigerators
Washing machines

Consumer Comments for Sears

Consumer from CHICAGO, IL
Jun 19, 2026

I called for service, but instead of Sears, I found I was talking to a company called "Cinch" using Sears name as a subcontractor. I never got a chance to use the service for my repair, because the people I talked to had very thick accents that I couldn't understand. We set a time for the repair and I gave them all of the information from the dryer and about the problem. Almost every day before the repair date, someone would call me asking the same questions each time. It got so annoying, I cancelled the appointment and the service. I've had that service with Sears for years, never had a problem.

Consumer from CHICAGO, IL
Jun 17, 2026

Now there is no way to talk to a person - just Samantha your Virtual assistant. When I called for a service call on large window A/C that was covered by a maintenance agreement, I was given an appointment for between 8 AM and 5 PM that day. I was amazed! Of course, it was also untrue, and was rescheduled for next day, then the next day, then 2 days later, then the next week. I was finally called by the service tech Daniel - the first time I talked to a person. He came that day, told me it needed Freon, and he would return when he got a new supply. He returned about 2 weeks later and filled it and it works great! It’s not such a pleasure to deal with Sears, but the tech was wonderful! He had even given me his cell number so I wouldn’t have to rely on “Samantha.”

Consumer from West Chicago, IL
Dec 28, 2025

This home warranty service has been wonderful. Often the repair is done in one visit, which is ideal! Repair techs have been knowledgeable, polite, and they clean up after themselves!

...and 64 more consumer comments for Sears

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Sears

Prices for Sears

Consumer Ratings for Sears — 401 Ratings

Complaints for Sears

Areas Served by Sears:

Types of appliances company repairs:

Consumer Comments for Sears

You won't find anything else like Checkbook

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