Pep Boys

5220 Touhy Ave
Skokie, IL 60077 847-675-5300
Checkbook's Top Rating
Quality NO
Price NO**

Prices for Pep Boys

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Hourly labor rate for major mechanical repairs
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Consumer Ratings for Pep Boys — 16 Ratings

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Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for Pep Boys

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Fiat
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Pep Boys

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Consumer from Chicago, IL
Apr 10, 2018
They are improving on getting the work done in a timely manner and the repair staff has improved in the attentiveness and politeness
Consumer from LINCOLNWOOD, IL
Jan 10, 2016
Pep Boys has well trained techs that do basic jobs like brakes, tire work, exhaust systems, oil changes just fine. Haven't used them for major engine work, timing chains, etc so can't rate performance in this area. Their online appointment service is easy but that just gets you a place at the top of the Q when you bring your car in and you have to wait for a tech to complete whatever job they are on which could be up to an hour wait if other appointments are in the Q ahead of you. When you check in at the counter the staff is sometimes efficient and sometimes distracted or in the shop and you have to wait. There weekday online price for an oil change and basic inspection of $19.99 is excellent. They do seem to try and upsell additional services, particularly to women, but that is just an impression from overhearing sales pitches and I may be wrong. In any case, I would recommend a second opinion for anything expensive. They are also a convenient place to buy supplies, well stocked and often have coupons, if not always the least expensive. I always use this Pep Boys for oil changes and basic tire work but I now purchase tires at Costco because they are significantly less expensive.