fundraising calendar

Help us reach our annual fundraising goal!

Consumers' Checkbook is the only nonprofit providing in-depth service reviews and price research. We take no advertising or referral fees from businesses. Help us continue to serve your community.

Donate by December 31 to support unbiased independent service reviews.

Capital Auto Body of Fairfax

3156 Spring St
Fairfax, VA 22031703-385-2040
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO

Prices for Capital Auto Body of Fairfax

Register here and see full info FREE.
Checkbook's price comparison score what is this?
?
Shop's hourly labor rate for body repair work
?

Consumer Ratings for Capital Auto Body of Fairfax — 32 Ratings

Percent of customers who rated service "superior" for: | = average for all auto body shops
Register here and see full info on Capital Auto Body of Fairfax, FREE.
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated shop "adequate" or "superior" what is this?
?
?%    

Complaints for Capital Auto Body of Fairfax

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?

Consumer Comments for Capital Auto Body of Fairfax

Register here and see full info on Capital Auto Body of Fairfax, FREE.
Consumer from VIENNA, VA
Jul 23, 2015
The insurance Co wanted to declare the car totaled because of the high cost of repairs. Capital creatively reworked its estimate to be under that amount and repaired the car beautifully, enabling us to keep a vehicle we like very much.
Consumer from FAIRFAX, VA
Mar 10, 2015
I took my 2014 Mazda to their shop after reading the positive reviews and the excellent prior work they did on two other vehicles over the past year.

Unfortunately, this experience didn't go so well. While the main damage repair was done correctly; I had asked them to also buff out some scratches I made on the roof when I tied on a light weight flat box. That work came out ok, however a rather noticeable ding and two smaller ones were incurred. Pete the manager would not acknowledge fault, however he did eventually give me a $100 credit and didn't charge me for the buffing. He said they don't do PDR work, so I got a quote from another shop for $150 for the primary ding alone.

What was further annoying is that yesterday when I went with my son for our weekly shopping at Aldi's (you need a quarter to retrieve a shopping cart) I discovered that the whole change tray of $3-$4 in quarters was empty...had been in there for a year...I'm sure glad I took my GPS and USB music stick with me when I dropped off the car.
Consumer from SPRINGFIELD, VA
Feb 14, 2015
Have had work done here twice. They did a great job both times. They are also honest, on my last trip, they actually advised against a full repair on an older car, showed me what to do to make it driveable and I was on my way.

...and 13 more consumer comments for Capital Auto Body of Fairfax