Velocity Lock & Key

10058 San Pablo Ave
El Cerrito, CA 94530 510-525-4668
Checkbook's Top Rating
Quality NO
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Prices for Velocity Lock & Key

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Consumer Ratings for Velocity Lock & Key — 45 Ratings

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Complaints for Velocity Lock & Key

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Areas Served by Velocity Lock & Key:

  • Alameda Co.
  • Contra Costa Co.

Consumer Comments for Velocity Lock & Key

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Consumer from Moraga, CA
Feb 21, 2023
My wife and I came to their store but found the front door locked, despite open hours. The older man, Peter (co-owner), rudely ushered us in after complaining he had to open the door since we could not simply push it open as it was locked. When my wife asked about re-keying an existing lock at her elderly parents' house, he told her he couldn't help her because she "refused to answer" his question "about the specific lock she wanted to rekey." I was appalled since she told him that she did not know what type or brand of lock her parents had but could find out, but his insistence was that she was refusing to answer his question. It was clear he was overreacting and was confusing not knowing with resistance. He further insulted us by saying we wanted to replace a quality lock, which he hadn't seen, with cheap parts. It made us think he sold "cheap parts?" Despite feeling offended by his remarks and how he treated us, we politely "thanked" him for his time, and as we left his store, he sarcastically said "good luck!" This older gentleman could only be described as rude, dismissive and condescending, without an ounce of civility. It was hard to say whether his hostile demeanor had anything to do with us being people of color, or whether he was having a bad day or in one of his moods. If you want to be treated with a modicum of respect, I would avoid Velocity Lock & Key.
Consumer from Oakland, CA
Nov 30, 2022
Velocity is my go to locksmith. Very direct, honest, straight forward. Answered all my questions. Gives good advice. Prompt service. Have used three times and always satisfied. Know their stuff!
Consumer from San Francisco, CA
Aug 22, 2022
Assassin’s Creed Odyssey

...and 4 more consumer comments for Velocity Lock & Key