Kaiser Permanente Santa Clara Medical Center
700 Lawrence Expy
Santa Clara, CA 95051 408-851-1000
Santa Clara, CA 95051 408-851-1000
Checkbook's Top Rating | |
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Complex care |
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Simple care |
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Inpatient care |
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- 163 ratings
- 85% gave a "superior" overall rating
- Compare 52 nearby emergency rooms
- "A family member is not permitted to accompany a patient in the waiting area. Family members must wait..."
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Summary Ratings for Kaiser Permanente Santa Clara Medical Center
Ratings From Physicians for complex emergency care

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Ratings From Physicians for simple emergency care

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Patient ratings for Kaiser Permanente Santa Clara Medical Center — 163 Ratings
Percent of customers who rated service "superior" for:
= average for all emergency rooms
Overall Care

Speed of service

Staff pleasantness

Effort to relieve patient's anxiety/discomfort

Listening to/communicating with patient

Helpfulness in arranging follow-up care

Timely & Effective Care for Kaiser Permanente Santa Clara Medical Center
How Often Hospital Followed "Best Treatment" Guidelines for Stroke Cases
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How Often Hospital Followed "Best Treatment" Guidelines for Heart Attack Cases
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Average Number of Minutes Patients Waited to be Seen by a Healthcare Professional
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Average Number of Minutes Patients Waited to be Admitted
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Average Number of Minutes Patients Waited to get to Room After Decision to Admit
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Average Number of Minutes Patients Waited to Receive Care and Be Sent Home
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Average Number of Minutes Patients Waited to Receive Pain Medication for Broken Bones
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Percent of Patients Who Left Without Being Seen
Front-line capabilities for Kaiser Permanente Santa Clara Medical Center
Specialists always on duty
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Number of emergency department cases per year
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Trauma center designation
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Emergency medicine certified doctor always on duty
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Ratings for Inpatient Care for Kaiser Permanente Santa Clara Medical Center
Percent of customers who rated service "superior" for:
= average for all emergency rooms
Risk-adjusted death rate for all selected case types

Overall Rating by Patients for Inpatient Care
Doctor's ratings for high-risk adult surgery

The Leapfrog Group's Hospital Safety ScoreSM
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Consumer Comments for Kaiser Permanente Santa Clara Medical Center
Feb 17, 2023
Apr 29, 2021
Jan 19, 2021
...and 19 more consumer comments for Kaiser Permanente Santa Clara Medical Center